Guestlink + Product Terms and Conditions

Please read the below terms and conditions carefully when signing up to any Guestlink + Product.

Payment Methods

You can pay by Direct Debit or invoice. For payment by invoice there is a £5 + VAT admin charge per invoice. This invoice charge is waived if payment reaches us within 7 days of the amount due appearing on your online statement in Guestlink. For payment by Direct Debit please complete a Direct Debit form. Annual subscription sign-ups will receive one invoice per year. Pay-As-You-Go and monthly sign-ups will receive one invoice per month (when value is at least £5). Commissions are calculated monthly in arrears and appear on your online statement. Please see below for full details.

Payment Terms

New Vision Group Ltd (NVG) maintains its own websites and products and also provides data driven links for use on the websites of third parties (jointly: the “Websites”). NVG will include information relating to a participating accommodation provider (“Provider”) on the Websites in order to allow visitors of the Websites to make an online booking for accommodation and/or products and tickets. These Payment Terms are subject to our Terms and Conditions which can be found on www.guestlink.co.uk.

1) Signup options

a. Pay-As-You-Go:

The Provider shall pay NVG a commission based on a percentage of the fulfilled booking value and other components as advertised by the Provider on the websites, except in the case of a cancellation.

b. Annual / Monthly subscription:

The Provider shall pay NVG an annual monthly subscription for the use of the Guestlink + product for one calendar year / month from the date of registration. Subscriptions will be automatically renewed at the end of the term unless NVG is notified prior to the renewal date. Refunds will not be made in the event of a cancellation part way through the subscription.

2) Online Statement

An “Online Statement” will be accessible via www.guestlink.co.uk (“Guestlink”) and will show the subscriptions and commission due to NVG. Commissions are calculated monthly in arrears. Commissions due are calculated on or after the 10th of each month on bookings where the date of departure has past and the booking status has been set to ‘confirmed’ or ‘not updated by the provider’ within Guestlink (ie any booking that does not display ‘declined’, ‘no show’ or cancelled’ will be charged).

Once commissions have been calculated and added to the statement they shall be deemed to have been confirmed and shall be binding on both parties.

3) Payments

a. Invoices:

Invoices will be prepared in accordance with the Online Statements. Invoices for annual subscriptions are processed on an annual basis; invoices for commissions and monthly subscriptions are processed on a monthly basis and shall be sent to the Provider.

b. Direct Debit:

Direct Debit payments will be calculated on or after the 10th of each month. Payments will then be taken approximately 10 days later.

c. Payment Method:

Payment is by invoice or Direct Debit. Failure to return a completed Direct Debit form will result in the payment method being by invoice.

Cancellation Policy

Cancellation Policy

a) Pay-as-you-go

You may cancel your contract at any time from the date of original sign-up by notifying us in writing (email, fax or post). You are liable to pay Guestlink commission on all bookings taken up to and including the date of cancellation. Commissions are calculated on or after the 10th of each month on bookings where the date of departure has passed and the booking status has been set to ‘confirmed’ or ‘not updated by the provider’ within Guestlink (any booking that does not display ‘declined’, ‘no show’ or ‘cancelled’ will be charged). Once commissions have been calculated and added to the statement they shall be deemed to have been confirmed and shall be binding on both parties.

Special note for Direct Debit customers: If you go online and cancel your Direct Debit with your bank you will be issued with an invoice which is subject to a £5 administration charge + VAT plus any commissions due. Take care to avoid cancelling your Direct Debit at the same time as cancelling a product.

b) Annual / Monthly Subscription

You may cancel your contract at any time from date of original sign-up by notifying us in writing (email, fax or post); however refunds will not be made in the event of cancellation.